Privacy Policy
Effective Date: October 3, 2025
1. Introduction
Vjosarafting.com (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
2. Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, payment information, and other details you provide during booking.
Booking Information: Trip dates, number of participants, special requests, and preferences.
Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
3. How We Use Your Information
We use your information to:
Process and confirm your bookings
Communicate with you about your reservation
Send confirmations, updates, and trip-related information
Process payments and issue refunds when applicable
Improve our services and website functionality
Send promotional materials if you have opted in
Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
Payment Processors: To process transactions securely
Service Providers: Third-party vendors who assist in operating our website and business
Legal Authorities: When required by law or to protect our rights
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking records are typically retained for tax and accounting purposes.
7. Your Rights
Under applicable data protection laws, you have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your data
Object to processing of your information
Withdraw consent at any time
To exercise these rights, please contact us through our website.
8. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from minors. Parents or guardians must provide consent for minors participating in our activities.
9. International Data Transfers
Your information may be transferred and processed outside of Albania. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at Vjosarafting.com.
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